Neutral Farming Privacy Policy

Last updated: 02-11-2026

1. Who we are

Neutral Farming SpA, Tax ID 77.815.097-2, with its address at Av. Pdte. Kennedy 4420, Piso 2, 7630638 Vitacura, Región Metropolitana, Chile («Neutral Farming», «we»), provides a farm management platform: the Neutral Farming mobile app, the web platform and the WhatsApp assistant (the «Service»). Contact: info@neutralfarming.earth.

2. Who decides about your data

The Service is contracted by agricultural companies («Customers»), which create the accounts of their workers and collaborators.

  • Farm data (records, tasks, soil pits, photos, audio and the locations of those records) is processed on behalf of the Customer, which is its controller. Neutral Farming acts as processor under its contract with the Customer.
  • Your account and usage data (name, email, phone, sign-in, usage analytics) is processed under Neutral Farming’s responsibility.
  • The Customer is responsible for informing its workers and collaborators about the use of the Service, including any monitoring it enables, and for having a legal basis to do so under labour and data protection law.

3. What data we process

  • Account: name, email, phone, company and farms you can access, and your role on each. This data is provided by the Customer that gave you access; you can complete or correct it.
  • Records and tasks: what you record (text, audio, photos and video), dates, the block or sector, and the tasks you create, receive or complete.
  • Precise location: only while you use the app and only when you record something or complete a task, to place the record on the farm. We do not collect it in the background.
  • Conversations with the WhatsApp assistant: the messages, audio and files you send it.
  • Service usage: screens visited and in-app actions (e.g. «report sent»), linked to your account. We do not use advertising identifiers.
  • Technical data: IP address, device type and app version, in our servers’ security logs.
  • Cookies: on the web platform we use cookies needed to keep you signed in and usage-analytics cookies. You can block or delete them in your browser; if you block the necessary ones, you may not be able to sign in.
  • Sensitive data: the Service is not designed to process sensitive data (for example, health data). Please do not include it in your records, audio or photos.

4. Why we use it and on what basis

  • Providing the Service: storing and showing records and tasks, assigning tasks, sending farm notices and alerts. Basis: for farm data, the contract with the Customer, on whose behalf we process it; for your account data, our legitimate interest in giving you the access the Customer contracted and your acceptance of the Terms of use.
  • AI processing: transcribing your audio, structuring your record and analysing photos (e.g. to identify a pest). You always review the result before saving it. We do not make automated decisions with legal effects on you. Basis: providing the Service.
  • Security and abuse prevention. Basis: legitimate interest in protecting the Service, Customers and users.
  • Improving the Service through usage analytics. Basis: legitimate interest in detecting failures and understanding which features are used; you can object (section 9).
  • Phone permissions (location, microphone, camera and photos): used only if you allow them, and you can withdraw them in your phone settings.

We do not sell your data or use it for advertising.

5. Who we share it with

  • The Customer (your employer or the company that owns the farm) and the people it authorises see the records and tasks of its farm.
  • Providers that process data on our behalf, under contract and only to provide the Service: cloud hosting, database and artificial intelligence (Google Cloud), other artificial intelligence services, sign-in, messaging (including WhatsApp), email delivery, maps, usage analytics and app distribution.
  • WhatsApp: if you use the WhatsApp assistant, WhatsApp (Meta) also processes the data of those conversations under its own privacy policy.
  • Authorities, when the law requires it.

6. International transfers

Our servers and several of our providers are in the United States, so your data is transferred to and stored outside Chile. We do so with adequate safeguards under Chilean data protection law (Ley 19.628, as amended by Ley 21.719), through contractual clauses with each provider / applicable safeguards.

7. How long we keep it

  • Account: while it is active, or until you ask to delete it. Deletion is completed within 30 days.
  • Records, tasks and soil pits: as set by the contract with the Customer. If you delete your account, they are kept on behalf of the Customer, unlinked from your account and without your name (see Delete your account), and you can ask us to delete audio, photos or video that could identify you.
  • Audio, photos and video that never became part of a saved record: 30 days.
  • Backups: deleted automatically within 7 days.
  • Security logs: 30 days.

8. Security

Encryption in transit (HTTPS/TLS), access control by role and by farm, authentication of every request, servers on a private network with restricted access, and audit logs. No system is infallible. If a breach affects your data, we will notify it as required by law.

9. Your rights

You can exercise your rights of access, rectification, erasure, objection, portability and blocking by emailing info@neutralfarming.earth from the email address or phone number linked to your account; if you cannot, we will ask for another reasonable way to verify your identity. Exercising these rights is free of charge. We answer within 30 calendar days, extendable once for the same period where the law allows.

  • To delete your account, see Delete your account.
  • If your request concerns farm data, we coordinate it with the Customer, which is its controller.
  • You can file a complaint with Chile’s Agencia de Protección de Datos Personales.

10. Minors

The Service is intended for people over 18 in a work context. We do not knowingly collect data from minors. The Customer undertakes not to create accounts for people under 18. If we detect an account belonging to a minor, we will work with the Customer to delete it.

11. Changes

If we change this policy, we will publish the new version with its date. If the change is significant, we will let you know in the app or by email.

12. Contact

Neutral Farming SpA, Av. Pdte. Kennedy 4420, Piso 2, 7630638 Vitacura, Región Metropolitana, Chile. info@neutralfarming.earth.

13. Language

This policy is published in Spanish and English. In case of any discrepancy, the Spanish version prevails.